Medicine transcription - Dragged kicking and screaming

Author

Dragged kicking and screaming

Gisele

2005-11-27, 5:53 pm

AOL version 7 finally gave up the ghost on my computer, so I went over
to Target this morning and got the CD for version 9. Loaded it and was
on my way in just a few minutes. This DOES run faster now, I must
admit; I wonder if those old versions just get gunked up somehow after
several years? Anyway, I just wanted to report that it worked, and I'm
doing all my usual stuff with no problems. Next I will load it onto my
laptop.

Gisele

--
Gisele

VickieHerndonCMT

2005-11-27, 5:53 pm

AOL is driving me nuts. I took them back remember for those 3 months that
they wanted me to come back free. Anyhow, I told them from the beginning
that I would not be renewing and I would only use it for free. Anyhow, at
the beginning of the 3rd month, I contacted them to tell them I did not
renew (this was online first) and the person online told me I could not do
that online and would have to call. Anyway, at 1 something in the a.m. I
called, got a person obviously from India, he took the information that I
wanted to cancel, etc and asked me why and I said it just was not what I
wanted anymore. This was to end in July.

Well I started getting bills. Would the fact that I did not provide them
any billing information confirm that I did not want to re-up? Well now they
are trying to bill me $59.80 and told me they are turning it over to a
collection agency if I do not pay it. I called their 800 number on Friday
and they asked me why I wanted to quit and I told them that I had quit back
in July and she said she had no record of it and SHE SIMPLY REFUSED to let
me tell her that. I told her to expect to hear from an attorney.

In the meantime, a couple of times I tried to respond to their emails on AOL
when I found out that they had it still going and they bounced back all
except one which I know went through.

Well, now they won't let you quit over the phone? What's the deal with that
and to keep billing me and threatening me. I didn't want it to begin with
and they talked me into the 3 months free. I made it clear from day one
that it was for 3 months only and they said fine.

Well, now this. Is there anyone higher up that I can talk to to get rid of
this annoyance because believe me, I will fight them in small claims court
just for the principle of the thing. I am ready. I hate this kind of thing
and why they do not want you to quit them is beyond me.

I am so sick of dealing with idiots and this kind of thing I don't know what
to do.

If there are any reporters out there, I would be happy to talk to you about
this. I know they read this and have talked to me before, but this is the
most ridiculous thing I have ever heard of.

Vickie Herndon

"Gisele" <Gisele.1z6cs7@nospam.com> wrote in message
news:Gisele.1z6cs7@nospam.com...
>
> AOL version 7 finally gave up the ghost on my computer, so I went over
> to Target this morning and got the CD for version 9. Loaded it and was
> on my way in just a few minutes. This DOES run faster now, I must
> admit; I wonder if those old versions just get gunked up somehow after
> several years? Anyway, I just wanted to report that it worked, and I'm
> doing all my usual stuff with no problems. Next I will load it onto my
> laptop.
>
> Gisele
>
>
> --
> Gisele

RaeMorrill

2005-11-27, 5:53 pm

Vickie

They are well known to pull this shit. I'd suggest a letter to them
telling them that if they don't refund your money you'll file a
complaint with AG in your state (same state they operate in as it
happens). Making note that if I ever cancel over the phone to tape it
and tell them I'm taping it (though I believe you'd be covered as they
probably say they are taping.

VickieHerndonCMT wrote:
> AOL is driving me nuts. I took them back remember for those 3 months that
> they wanted me to come back free. Anyhow, I told them from the beginning
> that I would not be renewing and I would only use it for free. Anyhow, at
> the beginning of the 3rd month, I contacted them to tell them I did not
> renew (this was online first) and the person online told me I could not do
> that online and would have to call. Anyway, at 1 something in the a.m. I
> called, got a person obviously from India, he took the information that I
> wanted to cancel, etc and asked me why and I said it just was not what I
> wanted anymore. This was to end in July.
>
> Well I started getting bills. Would the fact that I did not provide them
> any billing information confirm that I did not want to re-up? Well now they
> are trying to bill me $59.80 and told me they are turning it over to a
> collection agency if I do not pay it. I called their 800 number on Friday
> and they asked me why I wanted to quit and I told them that I had quit back
> in July and she said she had no record of it and SHE SIMPLY REFUSED to let
> me tell her that. I told her to expect to hear from an attorney.
>
> In the meantime, a couple of times I tried to respond to their emails on AOL
> when I found out that they had it still going and they bounced back all
> except one which I know went through.
>
> Well, now they won't let you quit over the phone? What's the deal with that
> and to keep billing me and threatening me. I didn't want it to begin with
> and they talked me into the 3 months free. I made it clear from day one
> that it was for 3 months only and they said fine.
>
> Well, now this. Is there anyone higher up that I can talk to to get rid of
> this annoyance because believe me, I will fight them in small claims court
> just for the principle of the thing. I am ready. I hate this kind of thing
> and why they do not want you to quit them is beyond me.
>
> I am so sick of dealing with idiots and this kind of thing I don't know what
> to do.
>
> If there are any reporters out there, I would be happy to talk to you about
> this. I know they read this and have talked to me before, but this is the
> most ridiculous thing I have ever heard of.
>
> Vickie Herndon
>
> "Gisele" <Gisele.1z6cs7@nospam.com> wrote in message
> news:Gisele.1z6cs7@nospam.com...
>
>
>
>

Jeannie Wilson

2005-11-28, 10:53 am

"VickieHerndonCMT" <vickieboinkherndon@comcast.nospamnet> wrote here for
all to seenews:E42dnQNjCJKg3RfenZ2dnUVZ_sudnZ2d@comcast.com:

> Well I started getting bills. Would the fact that I did not provide
> them any billing information confirm that I did not want to re-up?
> Well now they are trying to bill me $59.80 and told me they are
> turning it over to a collection agency if I do not pay it. I called
> their 800 number on Friday and they asked me why I wanted to quit and
> I told them that I had quit back in July and she said she had no
> record of it and SHE SIMPLY REFUSED to let me tell her that. I told
> her to expect to hear from an attorney.

I am having terrible AOL issues as well. I cancelled after refusing all the
extra free months and after umpteen minutes on the phone telling them that
I did want to cancel and nothing they could do would convince me otherwise
so they finally agreed to "let me" cancel. Irritating to say the least but
anyway.....they didn't debit my account for three months and then started
debiting it again. I have called, I have written, I have discussed this
online and yet they still continue to debit my account every single month.
I have to go to the bank and dispute it every time. My bank says the only
way for me to make sure they actually do stop debiting my account is to
close it and open a new one. NICE AOL!!! What a freaking hassle.

Jeannie Wilson

2005-11-28, 10:53 am

RaeMorrill <RaeMorrill@aol.com> wrote here for all to
seenews:bDrif.48406$uC3.43716@twister.nyroc.rr.com:

> They are well known to pull this shit. I'd suggest a letter to them
> telling them that if they don't refund your money you'll file a
> complaint with AG in your state (same state they operate in as it
> happens). Making note that if I ever cancel over the phone to tape it
> and tell them I'm taping it (though I believe you'd be covered as they
> probably say they are taping.

If they are set up to direct draft your account or card, then it doesn't
matter how many people you tell you are cancelling it, they can still take
the freaking money. Now I am to the point where I will have to close one
of my accounts in order to keep them from stealing from me every month.
The time spent at the bank filling out the paperwork every month for the
refusal of the debit is getting tiresome.

RaeMorrill

2005-11-28, 10:54 am

I'd think if you used a major credit card the card company would refuse
to allow the charge if you told them you'd cancelled the account. Sorry,
this is just ridiculous and, as I said, AOL is well known for it. I
think they've gotten in trouble before.

Jeannie Wilson wrote:
> "VickieHerndonCMT" <vickieboinkherndon@comcast.nospamnet> wrote here for
> all to seenews:E42dnQNjCJKg3RfenZ2dnUVZ_sudnZ2d@comcast.com:
>
>
>
>
> I am having terrible AOL issues as well. I cancelled after refusing all the
> extra free months and after umpteen minutes on the phone telling them that
> I did want to cancel and nothing they could do would convince me otherwise
> so they finally agreed to "let me" cancel. Irritating to say the least but
> anyway.....they didn't debit my account for three months and then started
> debiting it again. I have called, I have written, I have discussed this
> online and yet they still continue to debit my account every single month.
> I have to go to the bank and dispute it every time. My bank says the only
> way for me to make sure they actually do stop debiting my account is to
> close it and open a new one. NICE AOL!!! What a freaking hassle.

RaeMorrill

2005-11-28, 10:54 am

That's unbelieveable.

Jeannie Wilson wrote:
> RaeMorrill <RaeMorrill@aol.com> wrote here for all to
> seenews:bDrif.48406$uC3.43716@twister.nyroc.rr.com:
>
>
>
>
> If they are set up to direct draft your account or card, then it doesn't
> matter how many people you tell you are cancelling it, they can still take
> the freaking money. Now I am to the point where I will have to close one
> of my accounts in order to keep them from stealing from me every month.
> The time spent at the bank filling out the paperwork every month for the
> refusal of the debit is getting tiresome.

Gisele

2005-11-28, 10:54 am

I wonder if anyone has sued AOL for doing this? I guess if I ever do
decide to leave them, I will talk to my credit card people first and
see what they might advise. They certainly aren't making any friends
by acting this way!

Gisele

--
Gisele

Jeannie Wilson

2005-11-28, 12:52 pm

RaeMorrill <RaeMorrill@aol.com> wrote here for all to
seenews:YeGif.48629$uC3.47896@twister.nyroc.rr.com:

>
> I'd think if you used a major credit card the card company would refuse
> to allow the charge if you told them you'd cancelled the account. Sorry,
> this is just ridiculous and, as I said, AOL is well known for it. I
> think they've gotten in trouble before.

It was set up as a draft from my checking account.

Gisele

2005-11-28, 12:52 pm

> Sorry,
> this is just ridiculous and, as I said, AOL is well known for it. What's to apologize for? It's very poor service.

Gisele

--
Gisele

RaeMorrill

2005-11-28, 12:52 pm

Thing is, this has been going on for years. Why they have not been
cracked down on is beyond me. If you say you want to cancel any service,
long as you don't have a contract for a given length of time, they
should cancel it on the spot. I think they make it so hard to do people
just give up. Who wants to wait on hold for eternity and then argue?

Gisele wrote:
> I wonder if anyone has sued AOL for doing this? I guess if I ever do
> decide to leave them, I will talk to my credit card people first and
> see what they might advise. They certainly aren't making any friends
> by acting this way!
>
> Gisele
>
>

RaeMorrill

2005-11-28, 12:52 pm

It just seems beyond belief that you can't tell your bank a given entity
is no longer authorized to debit your account. I pay my AMX bill via my
checking account and I can make payments by phone. However, I wouldn't
expect them to take the money w/o my say so.

Jeannie Wilson wrote:
> RaeMorrill <RaeMorrill@aol.com> wrote here for all to
> seenews:YeGif.48629$uC3.47896@twister.nyroc.rr.com:
>
>
>
>
> It was set up as a draft from my checking account.

Jeannie Wilson

2005-11-28, 5:53 pm

RaeMorrill <RaeMorrill@aol.com> wrote here for all to
seenews:VeIif.77449$JQ.56146@twister.nyroc.rr.com:

> It just seems beyond belief that you can't tell your bank a given entity
> is no longer authorized to debit your account. I pay my AMX bill via my
> checking account and I can make payments by phone. However, I wouldn't
> expect them to take the money w/o my say so.

Once you set up direct drafts or direct payments via your debit/check
cards, if the company does not stop them, you have to go back in and
dispute it every month - at least with our bank and I have checked with 4
other branches right in the same vicinity and they are the same. It's not
easy to stop direct drafts like it is to stop automatic payments
initated/coming from your account. AOL just plain sucks IMO - even more so
now than I thought it did when I left. They are stealing from me, plain
and simple and I have to spend my time every month to stop it or close my
account, shred checks, order new checks, set up online payments with a new
account, set up other direct payments with a new account, etc all because a
company simply cannot fathom why someone would not want to be their
customer anymore. I have kept all my correspondence with AOL, including
all the phone and online conversation logs/records. It is totally
ridiculous that I cancelled but apparently they just put me on a two
or three-month free period, which I did not authorize, which I did not want
and which I did not accept and they did not tell me because after the first
few free months, they started debiting my account again. It took me
umpteen days to get all their crap off my system and it's taken me MONTHS
of fighting with them and they are stealing from me, plain and simple. I
am contacting the BBB and have contacted a few people to see who I should
file a complaint with in our state regarding this. Totally unacceptable
IMO and ridiculous that I have to spend so much time on something that I
cancelled eons ago.

RaeMorrill

2005-11-28, 5:53 pm

I would call AG's office and ask. This is widespread and I'm sure they
are familiar. It's unbelieveble. To me it's no different than if you had
a loan payment to a vendor on auto payment and they decided they'd keep
taking money after the loan was payed off. Of course if you change bank
accounts or cancel the CC, they'd try to say you were frauding them. Of
course if you've never accessed the AOL account in that time, they can't
claim you were using the service

Jeannie Wilson wrote:
> RaeMorrill <RaeMorrill@aol.com> wrote here for all to
> seenews:VeIif.77449$JQ.56146@twister.nyroc.rr.com:
>
>
>
>
> Once you set up direct drafts or direct payments via your debit/check
> cards, if the company does not stop them, you have to go back in and
> dispute it every month - at least with our bank and I have checked with 4
> other branches right in the same vicinity and they are the same. It's not
> easy to stop direct drafts like it is to stop automatic payments
> initated/coming from your account. AOL just plain sucks IMO - even more so
> now than I thought it did when I left. They are stealing from me, plain
> and simple and I have to spend my time every month to stop it or close my
> account, shred checks, order new checks, set up online payments with a new
> account, set up other direct payments with a new account, etc all because a
> company simply cannot fathom why someone would not want to be their
> customer anymore. I have kept all my correspondence with AOL, including
> all the phone and online conversation logs/records. It is totally
> ridiculous that I cancelled but apparently they just put me on a two
> or three-month free period, which I did not authorize, which I did not want
> and which I did not accept and they did not tell me because after the first
> few free months, they started debiting my account again. It took me
> umpteen days to get all their crap off my system and it's taken me MONTHS
> of fighting with them and they are stealing from me, plain and simple. I
> am contacting the BBB and have contacted a few people to see who I should
> file a complaint with in our state regarding this. Totally unacceptable
> IMO and ridiculous that I have to spend so much time on something that I
> cancelled eons ago.

Anne Vasquez

2005-11-28, 5:53 pm

This sounds so typical of what people I know have gone through when
trying to cancel AOL. Even if I absolutely loved their features (I
don't), I wouldn't be able to bring myself to do business with them
because of this exact thing, which seems like such a blatant scam I
can't stand it. I sure hope you get this straightened out soon, Vickie!
The creeps.

Anne

VickieHerndonCMT wrote:
> AOL is driving me nuts. I took them back remember for those 3 months that
> they wanted me to come back free. Anyhow, I told them from the beginning
> that I would not be renewing and I would only use it for free. Anyhow, at
> the beginning of the 3rd month, I contacted them to tell them I did not
> renew (this was online first) and the person online told me I could not do
> that online and would have to call. Anyway, at 1 something in the a.m. I
> called, got a person obviously from India, he took the information that I
> wanted to cancel, etc and asked me why and I said it just was not what I
> wanted anymore. This was to end in July.
>
> Well I started getting bills. Would the fact that I did not provide them
> any billing information confirm that I did not want to re-up? Well now they
> are trying to bill me $59.80 and told me they are turning it over to a
> collection agency if I do not pay it. I called their 800 number on Friday
> and they asked me why I wanted to quit and I told them that I had quit back
> in July and she said she had no record of it and SHE SIMPLY REFUSED to let
> me tell her that. I told her to expect to hear from an attorney.
>
> In the meantime, a couple of times I tried to respond to their emails on AOL
> when I found out that they had it still going and they bounced back all
> except one which I know went through.
>
> Well, now they won't let you quit over the phone? What's the deal with that
> and to keep billing me and threatening me. I didn't want it to begin with
> and they talked me into the 3 months free. I made it clear from day one
> that it was for 3 months only and they said fine.
>
> Well, now this. Is there anyone higher up that I can talk to to get rid of
> this annoyance because believe me, I will fight them in small claims court
> just for the principle of the thing. I am ready. I hate this kind of thing
> and why they do not want you to quit them is beyond me.
>
> I am so sick of dealing with idiots and this kind of thing I don't know what
> to do.
>
> If there are any reporters out there, I would be happy to talk to you about
> this. I know they read this and have talked to me before, but this is the
> most ridiculous thing I have ever heard of.
>
> Vickie Herndon
>
> "Gisele" <Gisele.1z6cs7@nospam.com> wrote in message
> news:Gisele.1z6cs7@nospam.com...
>
>
>
>

VickieHerndonCMT

2005-11-28, 5:53 pm

It shouldn't be different at all. I know I am unnerved and when I called
them and told them I was not paying them and to quit sending these LATE
NOTICES (see I did not give them any billing information and they went for
that trying to lure me in on that 3-month free trial) and I told them I
would not provide it because I had no intention of continuing it, so now
they have billed me even after talking to the Indian guy in July telling him
to discontinue this. The woman the other night said the service
discontinued 11/11...now...TELL ME WHY it was allowed to go until 11/11 when
I had not paid anything? It makes absolutely no sense when I told them I
did not want the service and called them and wrote them too.

If they keep it up, they are going to wind up having to pay ME for the total
inconvenience of having to deal with this stupid thing.

"RaeMorrill" <RaeMorrill@aol.com> wrote in message
news:SkKif.36208$DL6.16228@twister.nyroc.rr.com...[vbcol=seagreen]
>I would call AG's office and ask. This is widespread and I'm sure they are
>familiar. It's unbelieveble. To me it's no different than if you had a loan
>payment to a vendor on auto payment and they decided they'd keep taking
>money after the loan was payed off. Of course if you change bank accounts
>or cancel the CC, they'd try to say you were frauding them. Of course if
>you've never accessed the AOL account in that time, they can't claim you
>were using the service
>
> Jeannie Wilson wrote:

Anne Vasquez

2005-11-28, 5:53 pm

The heck with threatening them; go ahead and report it anyway. They
have to stop doing this to people.

RaeMorrill wrote:
> Vickie
>
> They are well known to pull this shit. I'd suggest a letter to them
> telling them that if they don't refund your money you'll file a
> complaint with AG in your state (same state they operate in as it
> happens). Making note that if I ever cancel over the phone to tape it
> and tell them I'm taping it (though I believe you'd be covered as they
> probably say they are taping.
>
>

Anne Vasquez

2005-11-28, 5:53 pm

Can you contact your bank and tell them that AOL is no longer authorized
to debit your account? Maybe you can get them stopped from that end, at
least.

Jeannie Wilson wrote:
>
>
> I am having terrible AOL issues as well. I cancelled after refusing all the
> extra free months and after umpteen minutes on the phone telling them that
> I did want to cancel and nothing they could do would convince me otherwise
> so they finally agreed to "let me" cancel. Irritating to say the least but
> anyway.....they didn't debit my account for three months and then started
> debiting it again. I have called, I have written, I have discussed this
> online and yet they still continue to debit my account every single month.
> I have to go to the bank and dispute it every time. My bank says the only
> way for me to make sure they actually do stop debiting my account is to
> close it and open a new one. NICE AOL!!! What a freaking hassle.

Anne Vasquez

2005-11-28, 5:53 pm

The first time I heard of someone I knew having trouble with this kind
of thing has to have been at least 10 years ago. My mom did battle with
them for almost a year in recent times before finally getting them shut
off. At least, I think she finally got them shut off!

RaeMorrill wrote:
> Thing is, this has been going on for years. Why they have not been
> cracked down on is beyond me. If you say you want to cancel any service,
> long as you don't have a contract for a given length of time, they
> should cancel it on the spot. I think they make it so hard to do people
> just give up. Who wants to wait on hold for eternity and then argue?

DJGordon

2005-11-28, 5:53 pm

Same here. And about 10 years ago and my mom too. It was terrible. She
signed up for free trial as her first time on the Internet and soon as free
trial was over, when she cancelled, they still kept debiting her checking
account for well over six months until I took over and finally threatened
them with everything I could. It was ridiculous.

Dani

"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:07Lif.34209$6e1.33686@newssvr14.news.prodigy.com...[vbcol=seagreen]
> The first time I heard of someone I knew having trouble with this kind of
> thing has to have been at least 10 years ago. My mom did battle with them
> for almost a year in recent times before finally getting them shut off.
> At least, I think she finally got them shut off!
>
>
>
> RaeMorrill wrote:

RaeMorrill

2005-11-28, 5:53 pm

Good idea. I imagine if one can get high enough up the ladder of command
something would be done, but you shouldn't have to fight it. If I do
ever cancel my account, I will be telling them that I'm taping it, ask
them to verify the date, etc., by voice.

Anne Vasquez wrote:[vbcol=seagreen]
> The heck with threatening them; go ahead and report it anyway. They
> have to stop doing this to people.
>
>
> RaeMorrill wrote:
>

VickieHerndonCMT

2005-11-28, 5:53 pm

I feel out of steam right now and really am upset this is happening.
Normally I would be ready to fight...and believe me just because I am out of
steam doesn't mean I won't fight them....BUT WHY do people HAVE to put up
with this junk when they do what they are supposed to do? This is totally
unprofessional and you can't even talk to a real person to tell them. My
way of doing things is to talk to the CEO, so tell me...why can't I find out
HOW to reach this person. I do not deal with the little guy. I go to the
big guys and usually I get things settled...but when you can't send anything
to the big guy, then you are **** out of luck.

"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:D2Lif.34206$6e1.10564@newssvr14.news.prodigy.com...[vbcol=seagreen]
> This sounds so typical of what people I know have gone through when trying
> to cancel AOL. Even if I absolutely loved their features (I don't), I
> wouldn't be able to bring myself to do business with them because of this
> exact thing, which seems like such a blatant scam I can't stand it. I
> sure hope you get this straightened out soon, Vickie! The creeps.
>
> Anne
>
>
> VickieHerndonCMT wrote:

VickieHerndonCMT

2005-11-28, 5:53 pm

The point is---THIS IS MY TIME I AM SPENDING ON THIS!! My time is valuable
and to deal with such mentality just irritates the heck out of me. WHO HAS
THE TIME? One thing leads to another etc etc and if you could get to the
**right** people, this should not happen....but ***they hide*** the right
people so no one knows WHO to directly send a complaint. Yes, the AG might
listen, but I personally really don't want to be bothered...I mean...I did
what I am supposed to. You see? It is a stressful time of the year and
then you have to deal with sheer stupidity.

"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:n3Lif.34207$6e1.10340@newssvr14.news.prodigy.com...[vbcol=seagreen]
> The heck with threatening them; go ahead and report it anyway. They have
> to stop doing this to people.
>
>
> RaeMorrill wrote:

Jeannie Wilson

2005-11-28, 5:53 pm

Anne Vasquez <annevasquez@NOSPAMhotmail.com> wrote here for all to
seenews:A4Lif.34208$6e1.3043@newssvr14.news.prodigy.com:

> Can you contact your bank and tell them that AOL is no longer authorized
> to debit your account? Maybe you can get them stopped from that end, at
> least.

Unfortunately that is not how it works. You should absolutely check your
bank's policy on this but at mine and at quite a few others I looked into
locally, if you initiate a direct draft with someone directly from your
checking account, it is up to them to stop it. You can go in every month
and dispute it, they will reverse it and then the company will eventually
contact you about collecting and you can argue it that way but they just
keep presenting it to be debited. I also found out that once you have set
up a direct draft like that, they can get spiteful and go in and get
different amounts. Say, I dispute the AOL draft of 9.95 or whatnot, then
they can go back and take it out in two smaller payments or whatnot out of
spite. I was totally flabbergasted when I left the bank. Basically,
you're screwed is what they told me - unless I close the account.

Anne Vasquez

2005-11-29, 12:54 am

I agree with you in full, Vickie; you should not have to spend your time
on this. The reason I suggested going ahead and reporting to the AG in
any event is that these bozos are forcing you and many others to spend
their time on it, like it or not, or deal with being billed every month
for a canceled service. Maybe it wouldn't make me so darned mad if it
really WERE due to stupidity, but it's not; it's a scam, pure and
simple. I can only imagine how much money the crooks behind this scheme
have made from it.

I don't know what kind of results you would get from the AG's office. I
DO know that when we evacuated during Rita, the only gas station that
had gas in a town we were forced to stop in had jacked their price up to
$3.99 a gallon when their sign said $2.99. We reported it to the Texas
AG's office when we got home, and their response was prompt and showed a
great deal of concern. They took the complaint very seriously, and I
was surprised at the fact that they left me believing they really were
going to look into the matter. (No, I don't usually have much faith in
government agencies...!!)

I don't blame you if you don't want to take the time, but if watchdog
agencies get enough complaints about these bozos, maybe something will
finally be done to stop them.

Anne

VickieHerndonCMT wrote:
> The point is---THIS IS MY TIME I AM SPENDING ON THIS!! My time is valuable
> and to deal with such mentality just irritates the heck out of me. WHO HAS
> THE TIME? One thing leads to another etc etc and if you could get to the
> **right** people, this should not happen....but ***they hide*** the right
> people so no one knows WHO to directly send a complaint. Yes, the AG might
> listen, but I personally really don't want to be bothered...I mean...I did
> what I am supposed to. You see? It is a stressful time of the year and
> then you have to deal with sheer stupidity.

Anne Vasquez

2005-11-29, 12:54 am

Jeeminy, that makes absolutely no sense at all!!!! My paranoid mind
wonders if AOL and some of the other scam artists are in cahoots with
the banks...! I'm sure the bank can give folks some kind of convoluted
explanation that makes sense on some level, but it sure doesn't address
the root of the problem. What a hassle.

Anne

Jeannie Wilson wrote:
>
>
> Unfortunately that is not how it works. You should absolutely check your
> bank's policy on this but at mine and at quite a few others I looked into
> locally, if you initiate a direct draft with someone directly from your
> checking account, it is up to them to stop it. You can go in every month
> and dispute it, they will reverse it and then the company will eventually
> contact you about collecting and you can argue it that way but they just
> keep presenting it to be debited. I also found out that once you have set
> up a direct draft like that, they can get spiteful and go in and get
> different amounts. Say, I dispute the AOL draft of 9.95 or whatnot, then
> they can go back and take it out in two smaller payments or whatnot out of
> spite. I was totally flabbergasted when I left the bank. Basically,
> you're screwed is what they told me - unless I close the account.

Anne Vasquez

2005-11-29, 12:54 am

My guess is that they have it just the way they want it. I hate these
folks more and more every time I hear of someone being treated this way
by them, and I can't believe they're still getting away with this scam.

VickieHerndonCMT wrote:
> I feel out of steam right now and really am upset this is happening.
> Normally I would be ready to fight...and believe me just because I am out of
> steam doesn't mean I won't fight them....BUT WHY do people HAVE to put up
> with this junk when they do what they are supposed to do? This is totally
> unprofessional and you can't even talk to a real person to tell them. My
> way of doing things is to talk to the CEO, so tell me...why can't I find out
> HOW to reach this person. I do not deal with the little guy. I go to the
> big guys and usually I get things settled...but when you can't send anything
> to the big guy, then you are **** out of luck.

VickieHerndonCMT

2005-11-29, 12:54 am

Well I don't want to take the time, but I really see no other way than to
take the time because this is so unfair.

You are right about going to the AG's office and I am glad that they took
action against that gas station because things like that just are wrong. I
know they are not going to get that $59 and some odd cents from me, but they
are going to be sorry they started the harassment.

"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:kZMif.25109$q%.18925@newssvr12.news.prodigy.com...[vbcol=seagreen]
>I agree with you in full, Vickie; you should not have to spend your time on
>this. The reason I suggested going ahead and reporting to the AG in any
>event is that these bozos are forcing you and many others to spend their
>time on it, like it or not, or deal with being billed every month for a
>canceled service. Maybe it wouldn't make me so darned mad if it really
>WERE due to stupidity, but it's not; it's a scam, pure and simple. I can
>only imagine how much money the crooks behind this scheme have made from
>it.
>
> I don't know what kind of results you would get from the AG's office. I
> DO know that when we evacuated during Rita, the only gas station that had
> gas in a town we were forced to stop in had jacked their price up to $3.99
> a gallon when their sign said $2.99. We reported it to the Texas AG's
> office when we got home, and their response was prompt and showed a great
> deal of concern. They took the complaint very seriously, and I was
> surprised at the fact that they left me believing they really were going
> to look into the matter. (No, I don't usually have much faith in
> government agencies...!!)
>
> I don't blame you if you don't want to take the time, but if watchdog
> agencies get enough complaints about these bozos, maybe something will
> finally be done to stop them.
>
> Anne
>
>
> VickieHerndonCMT wrote:

Margie

2005-11-29, 12:54 am

Makes me glad I got out when I did!

Margie

On Tue, 29 Nov 2005 00:11:32 GMT, Anne Vasquez
<annevasquez@NOSPAMhotmail.com> wrote:
[vbcol=seagreen]
>My guess is that they have it just the way they want it. I hate these
>folks more and more every time I hear of someone being treated this way
>by them, and I can't believe they're still getting away with this scam.
>
>
>
>VickieHerndonCMT wrote:

VickieHerndonCMT

2005-11-29, 12:54 am

That's one reason I would not give them a credit card, debit card or any
card for the free trial. I told them flat out that I had no intention of
ever using it because I was not keeping it and if they insisted on my giving
them one, then I would not take the free trial. I had discontinued the one
they had on file from before so they could do nothing with that so why would
they let it go 3 months with no payment or way to obtain a payment?

I feel sorry for anyone that gave them a card of any kind because this is
bad enough and to have to change your checking acct number is actually just
making you go too far. That gets into what I call criminal activity when
they do things that warrant that type of action from the consumer.

"Jeannie Wilson" <jwilson421@comcastspamkills.net> wrote in message
news:Xns971CB5AD32501jwilson421comcastnet@216.196.97.136...
> Anne Vasquez <annevasquez@NOSPAMhotmail.com> wrote here for all to
> seenews:A4Lif.34208$6e1.3043@newssvr14.news.prodigy.com:
>
>
> Unfortunately that is not how it works. You should absolutely check your
> bank's policy on this but at mine and at quite a few others I looked into
> locally, if you initiate a direct draft with someone directly from your
> checking account, it is up to them to stop it. You can go in every month
> and dispute it, they will reverse it and then the company will eventually
> contact you about collecting and you can argue it that way but they just
> keep presenting it to be debited. I also found out that once you have set
> up a direct draft like that, they can get spiteful and go in and get
> different amounts. Say, I dispute the AOL draft of 9.95 or whatnot, then
> they can go back and take it out in two smaller payments or whatnot out of
> spite. I was totally flabbergasted when I left the bank. Basically,
> you're screwed is what they told me - unless I close the account.

Tallulah

2005-11-29, 12:54 am

Vickie,
That sounds similar to what DD went through when she was trying to
cancel her room at the Drag Queen Hotel (actually Holiday Inn, they
were just hosting the Miss Gay Iowa pageant there).

She wanted to cancel her reservation, but Orbitz wouldn't let her out
of it unless Holiday Inn called them to okay the cancellation, and
their words were "well you're free to leave, but we intend to collect
all of our money." What a racket.

We'll never use Orbitz or Expedia to book a trip anymore, and I
certainly won't be going to any Holiday Inns. Thanks for the heads up
on AOL.

D.

VickieHerndonCMT wrote:[vbcol=seagreen]
> AOL is driving me nuts. I took them back remember for those 3 months that
> they wanted me to come back free. Anyhow, I told them from the beginning
> that I would not be renewing and I would only use it for free. Anyhow, at
> the beginning of the 3rd month, I contacted them to tell them I did not
> renew (this was online first) and the person online told me I could not do
> that online and would have to call. Anyway, at 1 something in the a.m. I
> called, got a person obviously from India, he took the information that I
> wanted to cancel, etc and asked me why and I said it just was not what I
> wanted anymore. This was to end in July.
>
> Well I started getting bills. Would the fact that I did not provide them
> any billing information confirm that I did not want to re-up? Well now they
> are trying to bill me $59.80 and told me they are turning it over to a
> collection agency if I do not pay it. I called their 800 number on Friday
> and they asked me why I wanted to quit and I told them that I had quit back
> in July and she said she had no record of it and SHE SIMPLY REFUSED to let
> me tell her that. I told her to expect to hear from an attorney.
>
> In the meantime, a couple of times I tried to respond to their emails on AOL
> when I found out that they had it still going and they bounced back all
> except one which I know went through.
>
> Well, now they won't let you quit over the phone? What's the deal with that
> and to keep billing me and threatening me. I didn't want it to begin with
> and they talked me into the 3 months free. I made it clear from day one
> that it was for 3 months only and they said fine.
>
> Well, now this. Is there anyone higher up that I can talk to to get rid of
> this annoyance because believe me, I will fight them in small claims court
> just for the principle of the thing. I am ready. I hate this kind of thing
> and why they do not want you to quit them is beyond me.
>
> I am so sick of dealing with idiots and this kind of thing I don't know what
> to do.
>
> If there are any reporters out there, I would be happy to talk to you about
> this. I know they read this and have talked to me before, but this is the
> most ridiculous thing I have ever heard of.
>
> Vickie Herndon
>
> "Gisele" <Gisele.1z6cs7@nospam.com> wrote in message
> news:Gisele.1z6cs7@nospam.com...

Sandi

2005-11-29, 12:54 am

I misread this on the fly and had to come back because I said, "I know
Jeannie did not say "what a freaking a** h***..." LOL

Sandi

"Jeannie Wilson" <jwilson421@comcastspamkills.net> wrote in message
news:Xns971C60DFF782Djwilson421comcastnet@216.196.97.136...
> "VickieHerndonCMT" <vickieboinkherndon@comcast.nospamnet> wrote here for
> all to seenews:E42dnQNjCJKg3RfenZ2dnUVZ_sudnZ2d@comcast.com:
>
>
> I am having terrible AOL issues as well. I cancelled after refusing all
> the
> extra free months and after umpteen minutes on the phone telling them that
> I did want to cancel and nothing they could do would convince me otherwise
> so they finally agreed to "let me" cancel. Irritating to say the least
> but
> anyway.....they didn't debit my account for three months and then started
> debiting it again. I have called, I have written, I have discussed this
> online and yet they still continue to debit my account every single month.
> I have to go to the bank and dispute it every time. My bank says the only
> way for me to make sure they actually do stop debiting my account is to
> close it and open a new one. NICE AOL!!! What a freaking hassle.

Gisele

2005-11-29, 12:54 am

I just did a google search on "how to cancel AOL" and came up with a ton
of stuff. If you haven't checked that out, you might want to try it.
Sorry you're having this problem.

Gisele

--
Gisele

RaeMorrill

2005-11-29, 12:54 am

I'm still speechless on this one. Well, one good reason to use credit
cards. I do not believe Visa, MC, or AMX would operate this way. I once
made out ahead of game when a exercise place closed w/o warning and I'd
paid it ahead on my CC. I wound up getting ALL my money back, so
effectively had 3 or so months free - when a company closed w/o notice

Jeannie Wilson wrote:
> Anne Vasquez <annevasquez@NOSPAMhotmail.com> wrote here for all to
> seenews:A4Lif.34208$6e1.3043@newssvr14.news.prodigy.com:
>
>
>
>
> Unfortunately that is not how it works. You should absolutely check your
> bank's policy on this but at mine and at quite a few others I looked into
> locally, if you initiate a direct draft with someone directly from your
> checking account, it is up to them to stop it. You can go in every month
> and dispute it, they will reverse it and then the company will eventually
> contact you about collecting and you can argue it that way but they just
> keep presenting it to be debited. I also found out that once you have set
> up a direct draft like that, they can get spiteful and go in and get
> different amounts. Say, I dispute the AOL draft of 9.95 or whatnot, then
> they can go back and take it out in two smaller payments or whatnot out of
> spite. I was totally flabbergasted when I left the bank. Basically,
> you're screwed is what they told me - unless I close the account.

RaeMorrill

2005-11-29, 12:54 am

Thing is, this is not new. Vickie lives in state where AOL has its
corporate HQs. I think I read somewhere in past they were dealing with
this as it was the sales reps were making out better if they DID NOT
cancel accounts. Of course, that's just plain dishonest on a personal
level, but a huge corp should certainly have steps in place to ensure
these peons are not doing this s**T

Anne Vasquez wrote:[vbcol=seagreen]
> I agree with you in full, Vickie; you should not have to spend your time
> on this. The reason I suggested going ahead and reporting to the AG in
> any event is that these bozos are forcing you and many others to spend
> their time on it, like it or not, or deal with being billed every month
> for a canceled service. Maybe it wouldn't make me so darned mad if it
> really WERE due to stupidity, but it's not; it's a scam, pure and
> simple. I can only imagine how much money the crooks behind this scheme
> have made from it.
>
> I don't know what kind of results you would get from the AG's office. I
> DO know that when we evacuated during Rita, the only gas station that
> had gas in a town we were forced to stop in had jacked their price up to
> $3.99 a gallon when their sign said $2.99. We reported it to the Texas
> AG's office when we got home, and their response was prompt and showed a
> great deal of concern. They took the complaint very seriously, and I
> was surprised at the fact that they left me believing they really were
> going to look into the matter. (No, I don't usually have much faith in
> government agencies...!!)
>
> I don't blame you if you don't want to take the time, but if watchdog
> agencies get enough complaints about these bozos, maybe something will
> finally be done to stop them.
>
> Anne
>
>
> VickieHerndonCMT wrote:
>

VickieHerndonCMT

2005-11-29, 12:54 am

Gisele, I knew how to cancel AOL, followed all their rules. Did no good.

Vickie

"Gisele" <Gisele.1z8ik4@nospam.com> wrote in message
news:Gisele.1z8ik4@nospam.com...
>
> I just did a google search on "how to cancel AOL" and came up with a ton
> of stuff. If you haven't checked that out, you might want to try it.
> Sorry you're having this problem.
>
> Gisele
>
>
> --
> Gisele

Sandi

2005-11-29, 12:54 am

"VickieHerndonCMT" <vickieboinkherndon@comcast.nospamnet> wrote in message
news:spmdnR6mpYlrJRbeRVn-sg@comcast.com...
> Gisele, I knew how to cancel AOL, followed all their rules. Did no good.
>
> Vickie
>
I followed all their rules PLUS added a notation on the "final" form that I
specifically did not authorize any future debits of my checking account,
cc'ed it to my bank, and wrote something on it that use of the account by
any other individual would NOT constitute reactivation of my account, since
they have that little sneaky clause and if someone signs on by accident or
whatever, they've got ya. Having gotten rid of it, I'd never sign up again
just because it's such a pain to get rid of!

Sandi

Jeannie Wilson

2005-11-29, 12:54 am

"VickieHerndonCMT" <vickieboinkherndon@comcast.nospamnet> wrote here for
all to seenews:1tKdnf932so1PRbeRVn-tA@comcast.com:

> That's one reason I would not give them a credit card, debit card or any
> card for the free trial.

Well, they got that information when I originally signed on many years ago.

Jeannie Wilson

2005-11-29, 12:54 am

"Sandi" <sanditypes@yahoo.com> wrote here for all to
seenews:3v1ncdF13ncpvU2@individual.net:

> I misread this on the fly and had to come back because I said, "I know
> Jeannie did not say "what a freaking a** h***..." LOL
>
> Sandi

ROFL. No, my "word" is jackass.

Melinda Meahan - take out TRASH to send

2005-11-29, 12:54 am

Jeannie Wilson wrote:
> initated/coming from your account. AOL just plain sucks IMO - even more so
> now than I thought it did when I left. They are stealing from me, plain

It's too bad someone couldn't set up a class-action suit. With how much
they have done that to people for the last decade or more, there stands
to be a collossal amount of punitive damages that could be exerted on them.

Melinda Meahan - take out TRASH to send

2005-11-29, 12:54 am

Gisele wrote:
> I wonder if anyone has sued AOL for doing this? I guess if I ever do
> decide to leave them, I will talk to my credit card people first and
> see what they might advise. They certainly aren't making any friends
> by acting this way!

Oh, it's easy. Tell them your credit card was stolen and get a new number.

VickieHerndonCMT

2005-11-29, 12:54 am

All they will do then is send you a bill and continue your service. That's
what they did to me because I discontinued the credit card from years ago
that they had on file and refused to give them another one before I agreed
to take the 3 months free with the soul understanding that I had no
intention to stay more than 3 months and they understood that and even
repeated it back to me and I still followed protocol and called them in
early July to tell them I had no intention to go past the free 3 months and
they said ok and then I got email notices, etc etc, mail notices, threats to
turn over to a collection agency, etc

they said they did not turn my service off until 11/11. I had no idea it
was still up and running

"Melinda Meahan - take out TRASH to send" <mmeahan@TRASHsonic.net> wrote in
message news:438bbf2a$0$38659$742ec2ed@news.sonic.net...
> Gisele wrote:
>
> Oh, it's easy. Tell them your credit card was stolen and get a new
> number.

Gisele

2005-11-29, 12:54 am

> Gisele, I knew how to cancel AOL, followed all their rules. Did no good.
>
> Vickie
>

Yes, I understand what you're saying. I thought through a google
search you might find some tips from others who have been successful in
getting free, that's all.

Gisele

--
Gisele

Anne Vasquez

2005-11-29, 12:54 am

It's so widespread, it almost seems like it's company policy. I've
known a lot of people who've had AOL, and more often than not, they've
had this same problem with canceling service. I've switched ISPs
between several companies, Primenet, Earthlink, SBC, etc., and never
have I had this kind of problem. It just infuriates me.

Anne

RaeMorrill wrote:
> Thing is, this is not new. Vickie lives in state where AOL has its
> corporate HQs. I think I read somewhere in past they were dealing with
> this as it was the sales reps were making out better if they DID NOT
> cancel accounts. Of course, that's just plain dishonest on a personal
> level, but a huge corp should certainly have steps in place to ensure
> these peons are not doing this s**T

Anne Vasquez

2005-11-29, 12:54 am

It's really sad when you darned near have to have a law degree to get
out from under an ISP!! <G>

Sandi wrote:
> "
>
> I followed all their rules PLUS added a notation on the "final" form that I
> specifically did not authorize any future debits of my checking account,
> cc'ed it to my bank, and wrote something on it that use of the account by
> any other individual would NOT constitute reactivation of my account, since
> they have that little sneaky clause and if someone signs on by accident or
> whatever, they've got ya. Having gotten rid of it, I'd never sign up again
> just because it's such a pain to get rid of!
>
> Sandi
>
>

Sandi

2005-11-29, 12:54 am

LOL - well, I admit I DID scour the cancellation agreement they sent me for
loopholes.

There are lots of them, unfortunately.

Sandi

"Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
news:6yQif.27780$tV6.23100@newssvr27.news.prodigy.net...[vbcol=seagreen]
> It's really sad when you darned near have to have a law degree to get out
> from under an ISP!! <G>
>
>
>
> Sandi wrote:

RaeMorrill

2005-11-29, 12:54 am

My DH said similar. Thing is I'd swwear I've seen that they have been
gone after by at least a state for this.

Melinda Meahan - take out TRASH to send wrote:
> Jeannie Wilson wrote:
>
>
>
> It's too bad someone couldn't set up a class-action suit. With how much
> they have done that to people for the last decade or more, there stands
> to be a collossal amount of punitive damages that could be exerted on them.

RaeMorrill

2005-11-29, 12:54 am

I just did a Google on AOL + "class action" + cancellation

This is just unbelieveable they are getting away with this and claim
such innocence. Sounded like one guy even told them he was recording and
then they wouldn't talk to him (despite fact he didn't have to notify
them in his state and the fact that they tell you the call may be recorded.

One site said get name of person you talk to and their shift number -
which proves you really talked to them. Another suggested letting them
know you are aware of the suits won against them for this behavior. It's
criminal that the AGs of all states aren't pursuing them. One site said
you'd need to say your credit card had been compromised to get a new
number - well it's the truth too!

Sandi wrote:
> LOL - well, I admit I DID scour the cancellation agreement they sent me for
> loopholes.

>
> There are lots of them, unfortunately.
>
> Sandi
>
> "Anne Vasquez" <annevasquez@NOSPAMhotmail.com> wrote in message
> news:6yQif.27780$tV6.23100@newssvr27.news.prodigy.net...
>
>
>
>

Melinda Meahan - take out TRASH to send

2005-11-29, 10:53 am

VickieHerndonCMT wrote:
> All they will do then is send you a bill and continue your service.

Then couldn't you write CANCEL on the bill and return it by registered
mail? At least that's what I did with my Reader's Digest subscription
renewal that said in the fine print, "If you send in your renewal with
this form, we will automatically renew your subscription each time it
expires," because I don't want some business deciding for me that I have
to keep getting it, and that seemed to work for me.

Melinda Meahan - take out TRASH to send

2005-11-29, 10:53 am

RaeMorrill wrote:
>
> This is just unbelieveable they are getting away with this and claim
> such innocence. Sounded like one guy even told them he was recording and
> then they wouldn't talk to him (despite fact he didn't have to notify
> them in his state and the fact that they tell you the call may be recorded.

*shudder* It almost sounds like a new iteration of the "Friends don't
let friends use Windoze" saying is in order -- "Friends don't let
friends use AOL."

Anne Vasquez

2005-11-29, 12:53 pm

And I'd xerox it for my records before mailing it, too.

Melinda Meahan - take out TRASH to send wrote:
>
>
> Then couldn't you write CANCEL on the bill and return it by registered
> mail? At least that's what I did with my Reader's Digest subscription
> renewal that said in the fine print, "If you send in your renewal with
> this form, we will automatically renew your subscription each time it
> expires," because I don't want some business deciding for me that I have
> to keep getting it, and that seemed to work for me.

Jeannie Wilson

2005-11-29, 5:53 pm

Melinda Meahan - take out TRASH to send <mmeahan@TRASHsonic.net> wrote here
for all to seenews:438c8035$0$38637$742ec2ed@news.sonic.net:

> Then couldn't you write CANCEL on the bill and return it by registered
> mail? At least that's what I did with my Reader's Digest subscription
> renewal that said in the fine print, "If you send in your renewal with
> this form, we will automatically renew your subscription each time it
> expires," because I don't want some business deciding for me that I have
> to keep getting it, and that seemed to work for me.

I believe you can ONLY cancel AOL through the phone and you will
undoubtedly get someone who speaks little English and only knows how to
stick to the script provided to them.

RaeMorrill

2005-11-29, 5:53 pm

I went to Keyword Cancel and found this information: If you fax them at
least you can print out the verification from your fax machine that it
went through.

We're sorry that you're considering canceling your AOL® account. It’s
our mission to build a service that lives up to the high standards of
the online community. Please take a moment to explore the links to the
left before you cancel your membership. We’ve addressed some of the most
commonly asked questions from our members.

If you decide you still want to cancel your membership, we are happy to
help you with that. We hope you’ve enjoyed being an AOL member and we
can help you again in the future.

If you wish to cancel your membership via phone, please dial US
1-888-265-8008 to speak with one of our Member Services Representatives.

You may also choose to mail your request to us at:
America Online
PO BOX 17100
Jacksonville, FL 32245-7100

Or you may fax your request to us at (904) 232-4879.

If you choose to write or fax us, please include the nature of your
request and primary billing contact's full name, phone number, address,
and handwritten signature. Additionally, for account security purposes,
please provide ONE of the following:
• The AOL account's Master Screen Name.
• The last four digits of the current payment method
used for this account (for your security, only the
last four digits please).
• The answer to the Primary Master Screen Name's
Account Security Question.

Cancellation will take effect within 72 hours of receipt of your
request, and America Online will send you written confirmation. Please
note that America Online reserves the right to charge and collect fees,
surcharges or costs incurred before your cancellation takes effect.
Thank you for using America Online.

Jeannie Wilson wrote:
> Melinda Meahan - take out TRASH to send <mmeahan@TRASHsonic.net> wrote here
> for all to seenews:438c8035$0$38637$742ec2ed@news.sonic.net:
>
>
>
>
> I believe you can ONLY cancel AOL through the phone and you will
> undoubtedly get someone who speaks little English and only knows how to
> stick to the script provided to them.

Anne Vasquez

2005-11-29, 5:53 pm

<choke, cough> I bet Vickie is printing this out and burning a copy of
it in effigy as we read...

Anne

RaeMorrill wrote:[vbcol=seagreen]
> I went to Keyword Cancel and found this information: If you fax them at
> least you can print out the verification from your fax machine that it
> went through.
>
> We're sorry that you're considering canceling your AOL® account. It’s
> our mission to build a service that lives up to the high standards of
> the online community. Please take a moment to explore the links to the
> left before you cancel your membership. We’ve addressed some of the most
> commonly asked questions from our members.
>
> If you decide you still want to cancel your membership, we are happy to
> help you with that. We hope you’ve enjoyed being an AOL member and we
> can help you again in the future.
>
> If you wish to cancel your membership via phone, please dial US
> 1-888-265-8008 to speak with one of our Member Services Representatives.
>
> You may also choose to mail your request to us at:
> America Online
> PO BOX 17100
> Jacksonville, FL 32245-7100
>
> Or you may fax your request to us at (904) 232-4879.
>
> If you choose to write or fax us, please include the nature of your
> request and primary billing contact's full name, phone number, address,
> and handwritten signature. Additionally, for account security purposes,
> please provide ONE of the following:
> • The AOL account's Master Screen Name.
> • The last four digits of the current payment method
> used for this account (for your security, only the
> last four digits please).
> • The answer to the Primary Master Screen Name's
> Account Security Question.
>
> Cancellation will take effect within 72 hours of receipt of your
> request, and America Online will send you written confirmation. Please
> note that America Online reserves the right to charge and collect fees,
> surcharges or costs incurred before your cancellation takes effect.
> Thank you for using America Online.
>
> Jeannie Wilson wrote:
>